The worlds most Powerful Shopping Cart by Aus Marketing

Frequently Asked Questions Print E-mail

How to get you get Started?


Hosting, Domain and Email


Advantages - Watch the video and this will answer many questions!

Other

 

Upgrading - Product Updates

Pricing

Store Design - Custom Website Design or Template Design?

Order Processing

Merchant Accounts and Payment Systems


Promoting Your Website


Refund

Trial Version

 

How does it all work?

You will need to have something to sell first – obviously. Then you purchase the cart you require and we will set it all up for you. See the pricing page for the one off fee.

Then there is only a small fee of $300/year. Click here to read more about that.

It's easy, secure, fun and rewarding!

Can I have an e-mail account with my shopping cart?

Yes, you can have up to 40 email accounts with your online store if you are using our hosting service. These can be added and modified yourself after you login to your server account.

Will I convert more sales with my Aus Marketing Powerful Shopping Cart?

Definitely! The unique Aus Marketing Powerful shopping cart layout makes it easy for your customers to reach their desired product destinations. This is important because studies have shown if users can't find what they are looking for (in 12-15 seconds or 3 or less clicks)...they click to the next site in the search engine.

Can I use my Aus Marketing online store as a standalone web site?

Aus Marketing Powerful shopping cart software is extremely powerful as a stand-alone site. It enables you to manage every aspect of your website information as well as all product, shipping, payment and checkout information through the one web based admin panel.
Your shopping cart contains a custom page creator that allows users to add unlimited custom information pages.

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Will I have my own domain name or will it be a part of Aus Marketing or Powerful Shopping Cart’s?

Your store belongs to you with your own products. Aus Marketing hosts your store on your own domain address. Your store will have a domain like this: www.yourdomain.com.au or www.yourdomain.co.uk. Your store will NOT be an extension of the Aus Marketing or Powerful Shopping Cart domains.
Aus Marketing Powerful shopping cart software will also provide you with a free temporary domain address.
Don’t have a domain for you online business? That’s ok. We only charge $40 / 2 years for a .com.au 15/year for a .com. We also supply all other forms of domains.

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How can I import/export all my products in bulk?

Aus Marketing has a bulk import/export tool to conveniently handle your inventory list. Microsoft Access and Excel spreadsheets can be uploaded in the correct format to upload new inventory or simply update stock information already in your store.

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Who will be hosting my store?

Aus Marketing is an application service provider. We will host your shopping cart on our extremely reliable dedicated servers. When you're with Aus Marketing your store will have a guaranteed 99.8% uptime and we make continual backups.

This form of setting up an online store is actually more affordable, reliable and secure than hosting your own store. See the pricing page for costs,

However, if you have your own server our have a hosting account aleady you are welcome to purchase the software and install it there. Or, we can help you install it.

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Can I point more than one domain name to the same online store?

Yes, you can point as many different domain names as you like to your online store through our server. You get 6 free add-on domain names in our hosting account. If you need more just let us know and we will sort that out for you. A small fee may apply.

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I already have a merchant account, can I still use this with Aus Marketing Powerful shopping cart software?

You can use almost any pre-existing merchant account to process your orders online with your Aus Marketing Powerful shopping cart. Simply enter your details into the admin section of your to set it up.
If for some reason you have a merchant account the store does not yet accept contact us and we will make the correct application for you.

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Is the Powerful Shopping Cart installed on my web server?

We prefer you to host the site with us. Hosting fee is only $150AU and we have secure servers in Australia and the US. You will also need security such as SSL and dedicated server which is an extra cost of $150/ year. So it is only $300/year in total.

However, the Aus Marketing Shopping Cart can be installed directly on your web server, which means no monthly fees and no transaction, email fees etc. We have easy to follow step by step installation process, or we can install it for you for a nominal fee. See the pricing page for complete details.

Aus Marketing Shopping Cart can be installed on virtually any web hosting account and do not require a dedicated server. A paid installation usually takes no longer than 48 hours. If you require installation it can be purchased during checkout. You can then post a support ticket from the client area and follow the onscreen instructions.

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What server requirements do I need to run Aus Marketing Shopping Cart?

Please see the Aus Marketing Shopping Cart 'requirements' page for more details. Server requirements.

Can I have an additional license key for our test server before going live?

Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.

If you purchase any of our products and generate the license key for your test server then all you have to do is send us an email from the client area or call us and we'll give you a new license key for your production server at no additional charge.

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Can I sell downloadable goods in my shopping cart?

Yes, Aus Marketing Powerful has a feature called digital products. This feature enables the merchant to sell a product key or password to the customer, this will be used to access the downloaded product which is found on a separate custom page in your store.

Some examples which this can be used to sell is;

  • Software
  • E-books
  • Games
  • Pdfs
  • Licences
  • Gift certificates

Why should I choose Aus Marketing Shopping Cart over one of your competitors?

We've put together a complete page that compares and contrasts Aus Marketing Shopping Cart with:
  • Open source alternatives
  • Commercial alternatives
  • Building an online store in-house


Please see the Why Aus Marketing? page for more information.

Watch the demo video to really understand why our cart is the best and most powerful in the world!

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What are the costs to start an online store?

Aus Marketing Powerful shopping cart software offers several affordable plans to accommodate any size business. Click here to view our pricing plans. Plans provide you with store set up, FREE tech support sites hosted on our (Aus Marketing) server, reliable Hosting on our top of the line servers, merchant facility integration.

Do you sell SSL security Certificates?

Yes. We do. We will supply you with Hosting, Domain, Ssl, Dedicated hosting and the shopping cart.
It couldn’t be easier. The cost is only $300 a year for all of those. That is a really low price.

We are not interested in makeing much profit on these.

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Are there any fixed term contracts?

Absolutely NOT! If the Aus Marketing does not meet your requirements in an ecommerce software for any reason, you can cancel your monthly plan giving only 30 day's notice. Be weary of firms that require you to sign a fixed term contract!

Howerver, there is a yearly hosting fee of only $150 a year. Very Large sites may requires a different hosting plan. There are also Domain and security cost is you do not already have them.

How do I start selling online?

Merchant account: PayPal free or eWay we will setup both for you or you can do it yourself. eWay will bill you a small amount a year and of course there is a small transaction fee for each sale. You can view their prices here:

  • Domain Name with a SSL Certificate and a Dedicated IP $150/Year. Domain names by themselves are only $40/year. Linking a SSL and Dedicated IP address give your store complete security. For this reason if you we are hosting your ecommerce website we require you to have all the above.
  • Dedicated IP
  • Hosting Account
  • Shopping Cart

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What is the total cost of my having an online ecommerce business?

You will need to pay for the cart. You can choose here.
Then you will need to only pay a yearly fee for hosting for only $150, a domain $20, and security against security card and id theft (dedicated IP and SSL) $130. The total yearly fee you pay is only $300! (Plus the fees that your merchant provider charges.) Other companies charge $200+ just for the SSL!
We are not really interested in making profits on these services.

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Can I customise my online stores design and content?

Not a problem! There are over 40+ templates already installed in the system. You with a couple of clicks you can completely change the style of your site!

Want a custom design with a brand new layout? We love designing new websites. You manyThis will become a set store design and can not be modified by the merchant as much as a non graphically designed site, you can still change the general content of your store though.

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Do I need to know “nerdy” technical code and is there any HTML knowledge required to set up my store?

You don't need any HTML knowledge to use Aus Marketing Powerful Commerce shopping cart software. You do not need to understand HTML or other programming languages to build or maintain your store.

Does Aus Marketing Powerful Commerce offer custom designs for my store?

Yes, Aus Marketing Powerful Commerce offers a professional custom store template design: Contact us for more info or take a quick read through our custom design page.

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Can I modify my copy of Shopping Cart?

Sure. Aus Marketing Shopping Cart comes with complete PHP source code, so you are free to modify the code to suit your requirements. You are able to modify both the functionality of the applications and the look and feel of them to better suit your needs. Please keep in mind that all copyright notices must remain intact (in the source code) and that modified versions can not be resold or distributed without our prior consent. We also cannot support modified code.

Do you provide any customization for Shopping Cart?

Yes. We provide two main customization services:

1. A complete design built from scratch by our team of web designers
2. Your existing design integrated into your Aus Marketing Shopping Cart store

To find out more about customization please see this page.

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Do you have alerts for new orders?

For every order to your online store, you can select to have both email and SMS notification.

Can customers log into the site to view the status of their order?

Aus Marketing Powerful shopping cart software has a built in feature that allows customers to log into your site to view the status of an order.

Your customers may log into your site from the order confirmation e-mail sent by the Aus Marketing Powerful Shopping Cart Softwareshopping cart system.

This feature significantly reduces call volume and enhances customer support. This is called real time customer order tracking.

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I don't have a merchant account yet. Does the Powerful shopping cart software require this to start selling?

PayPal is free or eWay we will setup both for you or you can do it yourself. eWay will bill you a small amount a year and of course there is a small transaction fee for each sale. You can view their prices here: http://www.eway.com.au/Pricing/Pricing.aspx

I have a payment gateway and I don't know if it is supported in Aus Marketing Shopping Cart.

All currently supported payment gateways are listed here: Payment gateways. f it is not on this list, we can help to build the payment provider for you: Contact Us

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Will Aus Marketing Powerful help internet shoppers find my store?

To be visible on the internet, you will need to rank highly on the search engines and advertise links to your store.

Your Aus Marketing Powerful shopping cart is a fully optimised and search engine friendly software. Aus Marketing Powerful web site promotion will help you get noticed by search engine submissions, optimisation of keywords, pay-per-click search engines, newsgroups and newsletters.

These are all important to create a successful e-business.

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Will you help us promote our website?

For sure! We have much skill when it comes to getting websites found on the internet. You found this one didn't you! Contact us and we will go over what is needed.

Does Aus Marketing offer their shopping cart software world wide?

Yes, provides their software to merchants in Australia, the United States (US), the United Kingdom (UK), New Zealand and Europe.

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What browsers/computers can I use to access my store admin and view my storefront?

You can access your stores admin panel using both a Macintosh and PC. You may use any browser. We recommend Fire Fox – mainly because it has really cool features you can add to it. You can get it here: http://www.mozilla-europe.org/en/firefox/

Can I suggest new features?

Absolutely, We love customer input, ideas, and suggestions. You can submit your ideas here. Alternatively, please feel free to contact us as well.

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Can I use Aus Marketing Shopping Cart with an existing web site?

Yes. Aus Marketing Shopping Cart can be used on its own or as part of an existing web site - you would simply customize the header and footer HTML in your store so that it looks like your existing web site. All store designs include simple HTML and CSS and are extremely easy even for those with basic knowledge of HTML to customise.

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What is your refund policy for Shopping Cart?

All purchases come with an unconditional 30 day money back refund guarantee. If at any time within 30 days of your purchase you don't think Aus Marketing Powerdul Shopping Cart is for you, we'll provide you with a courteous refund usually within 2 weeks. Simply contact us after purchase to request a refund. More info here - but don't worry you are going to love this!

Is there a time-limited or other type of trial I can download?

Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 30 day, 100% Money back gaurantee, so if you do have any problems or concerns, we can always refund your purchase.

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Do I need to change anything when upgrading between my Starter/Professional edition to Professional/Enterprise edition?

No. The only thing that you will need to change is your license key that you will receive when upgrading. This can be changed through your store admin via the Store Settings page in your store's control panel (click on Settings on the top right and then on Store Settings).

Once this has been changed your store will automatically be switched over to the Professional/Enterprise edition. All other store information, like products, customers and orders will still be available and will not need any modifications. You don't even have to temporarily disable your site while changing your store's license key!

How often are product updates released?

Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Aus Marketing product, you are entitled to free product updates (bug fixes) for a certain period, depending on the product purchased. After this you can optionally pay to extend your maintenance period. Please see each product's price on the pricing page for more information.

You can download product updates from the client area.

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